Copyright 2013 Ojai Valley Whale Society
Any person is hereby authorized to view the information available from this web server. All information on this server is protected by copyright law. Unless otherwise specified, no one has permission to copy, republish or redistribute in any form, any information found on the Ojai Valley Whale Society (OVWS) web site without prior written consent from OVWS.
While we make reasonable efforts to provide accurate and timely information about OVWS on this site, you should not assume that the information provided is always up to date or that this site contains all the relevant information available about OVWS.
This site has been created for the purpose of providing information regarding the OVWS, and support to customers and the public. If you find any incorrect information, bad links, or other errors on this site please contact us
To Our Customers:
• ALL SALES ARE FINAL. NO RETURNS.
• Please note that each item sold by OVWS has been hand-crafted by an expert who is highly skilled and knowledgeable in his/her field of expertise. When working with products that are derived from raw or natural resources, please understand that no two items are exactly alike and most, if not all, pieces are one-of-a-kind items.
• For in-stock orders please allow 3-4 days for processing, plus additional shipping time.
• Please allow 8 to 16 weeks for delivery on items not in stock. We will do our very best to get your order out to you as soon as possible.
• OVWS will do everything possible to maintain stable prices, but reserves the right to adjust prices without notice due to fluctuations in the exchange rate in other countries. We will confirm current prices, if different than listed, when we receive your order.
Safe Shopping: If you’re a web regular, you’ll know that buying via a secure server is as safe as buying over the counter.
Payment Options: We accept Visa, Mastercard, American Express, Discover, Diners Club and JCB through our on-line merchant. • Your credit card or bank statement will reflect a billing from: PayPal.
• If you wish to pay by check, money order or credit card, please call us or email your order. We will confirm and process your order, and advise you of total amount to be made payable to OVWS. Personal checks may require up to 10 days to clear, and there will be a $20.00 service charge for all returned checks. International customers must send an international money order. All monies must be payable in USD.
• Send physical payments to: OVWS, PO Box 282, Ojai, CA, 93024, USA
• No COD’s accepted.
• In order to prevent credit card fraud, we reserve the right to deliver only to the cardholders billing address. If you are requesting an alternative delivery address please fill in the alternative delivery address on the appropriate checkout page, along with your credit card registered address. You may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order will be cancelled. If you are using a credit card not belonging to yourself, you must give the cardholder’s full name and address and telephone number. We will then contact the cardholder to obtain approval. Use of stolen credit cards will result in the appropriate legal action (notifying appropriate legal authority). We take credit card fraud very seriously.
Shipping: We use UPS as our primary carrier, however, to expedite shipping promptly, we may use alternate shipping carriers such as U.S.P.S., FedEx, UPS, DHL, etc..
• UPS will not ship to a PO Box. Please include street address at checkout!
• All products are mailed in strong, secure packaging and are sent by recorded delivery. As soon as the goods are delivered they become your responsibility and no claim can be made for non-delivery.
Insurance: All shipments are insured. We require all shipments to have insurance to protect against loss or damage. This cost is automatically calculated into the total shipping amount.
Import Duties and Taxes: These taxes only apply to international customers (outside USA). • It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money
Sales tax: PayPal is the authorized retailer for OVWS. PayPal may charge sales tax for tangible goods, and reserves the right to change their sales tax policy at any time.
Returns: Faulty and Damaged Packages and Defective Goods
• If merchandise is damaged during shipping, contact OVWS at once.
• Due to the highly specialized nature of the artistic merchandise and the time and expense required to fulfill such orders for various regions of the world, OVWS is unable to accept cancellations or returns, except for damaged or faulty packages
• If goods arrive in a damaged/defective condition you must notify us within 5 days of date of recorded delivery. We will then replace the item once it has been returned to us. It is essential that your order be returned to us in the original packaging to which it was sent to you. A copy of the original invoice must be enclosed with the return shipment, along with a note explaining the reason for the return. We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods.
• If an item is defective, OVWS will repair the item, if possible. If the item is not repairable, OVWS will replace the defective item and return a new one to you as promptly as possible. OVWS will pay the shipping cost for the repaired item to be returned.
• Any item returned to us without authorization will be returned to the sender COD for shipping charges. • All return shipments must be sent UPS, US Priority Mail or Federal Express, and be fully insured.
Disclaimer: We may refuse to take an order if, in the circumstances we feel you have given us false or misleading information which could be indicative of fraudulent activity.
• OVWS accepts no responsibility for fraudulent credit card transactions that may occur as a result of credit card details being placed on the Internet.
We reserve the right to amend our Store Policies at any time without prior notice. Any such changes will be posted on this web page.